How it works?
Individual Customer
How does the warranty claim process work?
Report the issue For products purchased from our retail partner, you can initiate the claim at the point of sale where the purchase was made. It is helpful to have your proof of purchase and a brief description of the issue ready.
We verify the device Upon receiving the product or the necessary information, we review the claim and, if necessary, perform technical diagnostics on the device.
We repair or replace If the claim is approved, the resolution method is determined based on the verification results. Depending on the nature of the fault, feasibility of repair, and availability of parts or models, the device may be:
repaired,
replaced with a new device of the same model,
replaced with an equivalent device.
Our goal is to return a fully functional device as quickly as possible while keeping paperwork to a minimum.
Manufacturer’s warranty
The detailed scope, duration, and terms of the warranty are specified in the warranty document provided for the respective product. The manufacturer’s warranty is independent of the consumer’s statutory rights against the seller and does not limit any rights resulting from the non-conformity of the goods with the contract.
If you have any questions regarding your claim, please contact our customer service department.
Business Partner
Flexible Service Support for Our Partners
We know that in business, resolving issues quickly and minimizing downtime are what matter most. That is why we review every request from a business partner individually, tailoring the solution to the nature of the fault, product availability, and commercial agreements.
How does the process work?
Contact your account manager Submit your request directly to your assigned sales representative or B2B customer service department. Please attach proof of purchase and a brief description of the fault or issue.
We verify the request After receiving the information or device, we analyze the problem and determine the most appropriate way to resolve it.
We select the solution Depending on the situation, options include:
repairing the device,
replacing the device with a new one,
replacing it with an equivalent model,
another custom solution agreed upon individually with your account manager.
This approach allows us to respond quickly, resolve issues flexibly, and minimize downtime for our partners.
If you have any questions or concerns, please contact your sales representative or our B2B customer service department.
