How it works?
Individual Customer
To ensure the process is fast and convenient for you, we are moving away from traditional warranty repairs in favor of direct equipment replacement with a new or equivalent unit.
How does the warranty claim process work?
Submit your claim to the point of purchase where you originally bought the product.
Include your proof of purchase and a brief description of the issue.
Fast resolution: If the claim is approved, the product will not be repaired – we will immediately replace it with a new or equivalent model.
Thanks to these changes, claims are processed faster and more efficiently, allowing you to get back to using your functional equipment sooner.
If you have any questions, please feel free to contact our customer service department.
Business Partner
We value efficient and flexible service, which is why we are moving away from standard warranty repairs in favor of rapid problem resolution in coordination with your dedicated Account Manager.
How does the B2B claim process work?
Submit your claim directly to your assigned Account Manager.
Include your proof of purchase and a brief description of the defect or issue.
Flexible resolution: Once the claim is approved, we offer:
Replacement with a new or equivalent product, or
Credit note/Purchase adjustment (based on arrangements with your Account Manager).
This approach allows us to react faster, tailor the solution to your actual business needs, and minimize any downtime in your operations.
Should you have any questions or concerns, please contact your Account Manager or our B2B Customer Service Department.
